What is Cohere?

This site is a demo for the technology that was used to pilot Cohere.

In 2019, Cohere launched a pilot with state, nonprofit, and corporate leaders to enroll more than 100 Michigan families in the Michigan Energy Asssistance Program (MEAP). The pilot demonstrated how to remove significant barriers to public benefit enrollment by simplifying policy, business process, and technology:

• Administrative tasks that typically took staff 45 minutes were completed in under 5 minutes.
• Case determinations that commonly took 40 days were completed in under 10 minutes.
• The successful enrollment rate increased to 90%.

The Cohere technology was developed to support each role in the pilot: Applicant, Call Center Staff, State Caseworker, and Nonprofit Specialist. This software is open source and available for free on GitHub.

Cohere is a project of Civilla. Pilot partners included: the Michigan Department of Health and Human Services (MDHHS), Michigan Public Service Commission (MPSC), DTE Energy, Consumers Energy, and Wayne Metro Community Action Agency.

To learn more about the pilot, download the Cohere Pilot Report (coming soon!).